FRANCIS WAPONYOLE

  • Systems Support Officer
  • Uganda
  • Jul 11, 2025
Full Time, Part Time Academic Associate Locum / Independent Contractor

Personal Summary

I am a committed and positive person equipped with honest principles and people-related skills. I thrive in highly pressurized and challenging environments, can work under minimum supervision, and am geographically mobile. I aim to acquire the highest level of competence and professionalism through continuous learning and development to meet desired levels of performance, as I gain more knowledge and practical skills to build a progressive career in management.

Skills

  • Very good time management and team player
  • Superior leadership and management skills
  • Sound computer knowledge and skills
  • Good communication skills both written and spoken
  • Interpersonal skills
  • Structured cabling for copper and fiber optic networks
  • Fiber optic splicing, termination, and testing
  • Troubleshooting and timely restoration of fiber optic installations
  • Installation and configuration of CCTV cameras
  • SAP Basis administration
  • VMware virtual environment system support
  • Setup and configuring client mail software
  • Printers’ installations and administration
  • Backup/Restore operations in data recovery center
  • Administration of hotel management systems
  • Centralized network security management
  • Licensed operator of air drone systems

Licenses and certifications

  • ETA Certified Fiber Optic Installer Training (OTDR and Splicing Machines) in 2015
  • Cyber Security Workshop by ITU in 2011
  • Microsoft Certificate of Achievement: Managing and Maintaining Microsoft Windows Server 2003 Environment
  • Solaris 10g in-house training
  • VMWare In-House Training
  • APC in-house training for Data Centre cooling and UPS systems
  • Certified Fiber Optic Technician Training (CFOT) in 2009

Awards and achievements

  • Successful completion of multiple LAN and fiber optic infrastructure projects

Work Experience

Systems Support Officer
Jan 2008 - Present Kakira Sugar Limited

Maintenance and monitoring of the primary Data Centre and Disaster Recovery Data Centre for any faults and alerts to avoid downtime. Responsibilities include maintaining and restoring LANs, installing different OS, maintaining servers, exploring new technologies, providing helpdesk and support services, and conducting computing training for users.

Systems Administrator
Jan 2009 - Jan 2013 Marasa Africa (Mweya Safari Lodge, Paraa Safari Lodge, and Chobe Safari Lodge)

Administration of the mail server, network infrastructure, and hospitality management system. Offered business center services to guests and provided updated training to all users on system usage.

Education

Diploma in Computer Science
Jan 2005 - Present Kyambogo University Kampala
Certificate in IT Essentials I and II for CISCO
Makerere University Kampala
Certificates in CCNA, Levels 1, 2, 3, and 4, for CISCO
Jan 2004 - Present Makerere University Kampala
Certificate in Computer Science
Makerere University Kampala
Uganda Advanced Certificate of Education
Jan 1999 - Present Kyambogo College School
Uganda Certificate of Education
Bukedi College Kachonga