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As with 95% of the blogs I write, the inspiration for them come from my own experiences and mishaps inside my own businesses.  Once again, life has given me another topic to discuss.   Wikipedia says, “ Onboarding , also known as organizational socialization, refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture”.   What does that mean exactly? It means making sure you have all your T’s crossed and I’s dotted when it comes to training manuals, policies and procedures and your company values.  The stronger your onboarding process the better the start your newest hire will have.  As experience has shown, it has become an absolutely necessary process so that you, as the employer, do not pull your hair out and for the new employee that they do not get frustrated and walk down to the unemployment line.   Learn from me and check out the top three reasons you should have an onboarding process.   The Lay of the Land             With any new relationship, communication is monumental in keeping both parties relatively satisfied and happy.  When your new hire walks through the door on day one, they should know exactly what to expect. This is the beginning of the onboarding process. Some examples would be: giving them a tour of the office ( hey there’s the bathroom ), have their work station set up and ready for use and any training manuals.  This is where I went wrong. I had all the above except the training manuals & company protocols were not explained well enough.  Don’t forget this step because even though it was written down, do not assume it will be read.  I have trained numerous employees previously why did this step only get half my attention and effort? I was in a hurry to get them fully trained.  We had a major upset with employee turnover and the employees remaining had not been properly trained by the previous manager.  It was up to me to maximize training hours so people could work.  In my haste, it led to a lot of dissatisfaction for both the new hire, for myself and for the rest of the team.   Trust             The other necessary requirement in a new relationship is trust.  Having the ability with either written or digital documents to lay out everything from pay structure, company goals, policies & procedures, etc leaves no one in the dark and sets expectations.  I do believe especially for new hires who don’t know you or your company, it’s a great stepping stone to building a solid foundation.  As I have learned, it would have been more beneficial to me (even in a crisis situation) to have slowed down and really gone through all the materials besides just handing out the manual.  Even if training would have taken an extra month because of this step, that is still faster than starting the hiring process all over again.   A Players             Way back when, when I was the one applying for jobs I always appreciated a company who was organized and appeared to be competent.  I think that in and of itself will help communication, trust and attracting the kinds of people you want working for you. Organized, motivated, hardworking, dedicated, etc are going to appreciate the ease of transition in working for your company when the beginning stages are laid out.   Google says the top three companies for onboarding processes are Netflix, zappos.com and Mastercard…well I guess if it’s good enough for those companies it’s good enough for me.   If you are looking for some advice on how to recruit the right candidates for your practice visit our blog . Once you are ready to list your job, simply click “ Sign up or Sign in ” on the menu bar and start listing.
It’s that time of year again to break out the resolutions to make 2019 the best year ever!   It’s finally going to be the year I lose “X” amount of pounds, pay off debt or take that once in a lifetime trip.  Heck, I like all of those and I would think most people living in the US or the UK would feel similarly.  Here’s the deal resolutions don’t work, and neither do goals unless you do this one magic step.  Whats the magic step? Keep on reading… In my kickboxing businesses my business partner and I decided we needed to make a change.  Our marketing was getting stale and the way we had been operating was not producing the results we desired or the results we thought we should be getting (sound familiar). Fourth quarter we made a major shift in our business approach and it’s been amazing all the information we have been learning from our new business contact.  What does that have to do with this blog?  I was listening to a new podcast by the Gym Launch folks and they inspired this blog…thanks guys. Ok great..new year, new you…blah blah blah… Hey I can’t say anything.  I’ve always been a huge goal setter.  Every year I buy a new planner, detail out of life down to every hour/minute of day until I heard this concept.  Imagine that your attention span is at 100% all the time.  I didn’t say productive because as we know your attention can be filled with trolling through Instagram, watching cat videos on Youtube, etc.  Even when we are bored generally we go in search of something to fill our time or our attention.   **The question is, if are attention is always at 100% how are we going to add even more to that attention in 2019?** Let me explain.. As the Owner/Operator Let’s say you own your chiropractic office and you see patients, do SOAP notes, make sure the utilities are paid, do payroll, have staff meetings, etc…the list goes on and on for an owner/operator.  The question is what can you remove from your plate this year in order to have new goals or priorities?  Do you need to hire an associate to take some of the patient/SOAP note time off your plate?  What about hiring a company that automates bill pay and possibly payroll?  Could your accountant be doing more?What about the front desk lady who has worked for you forever, could she run staff meetings instead of you? The list could go on but the idea is, if you don’t remove something from your plate how will you have the attention span and/or time to focus on new goals in 2019? Doing it all yourself is only going to drive you crazy-(er) than you already are, take time away from your family or not allow you to focus on new things that could potentially make your business that much more successful.  As the Employee This one could potentially be trickier depending on what kind of boss you have but let’s be hypothetical in saying he/she is a reasonable soul.  Let’s say you're the first/top associate is there anything you could delegate to the associate under you or to the front desk (without overwhelming them) that would make you or the office more efficient?  If the practice is busy enough, would it makes sense to ask the boss if they could hire another associate, front desk person, etc? If the above question is not feasible what about asking for a team meeting?  Periodically we will have a meeting and write down what everyone does and then we evaluate if every task makes sense for the person it’s assigned too. Sometimes you will find that there are tasks that need to be updated or possibly thrown out.  Think about ways that would simplify how the office runs and what you can do to be helpful or more proactive.  That's it, the magic step…what things can you remove from your plate right now in order to make you more effective and kick more butt in 2019? As always if you decide you need an associate or you need a new position please check out chirorecruit.com for more information.     Kassandra Schultz DC   
Has the “man” got you down and now you ready to serve justice by being the “man or woman” yourself? I’m only kidding but has the entrepreneur itch seized it’s grip on you?  Are you tired of not running the show, being told when to show up and how it’s done?    Maybe you are one of those fiscally responsible folks who has been hoarding your paychecks under your bed waiting for the day, when you can finally buy out the boss and stick your name on the door.   No matter the reasoning, becoming the boss can be one of the most exciting undertakings or the most terrifying.    Even though I haven’t currently purchased a business.  However, I have spent a lot of time re-searching, asking questions and figuring out all the information needed before purchasing an existing business. (I’ve had opportunities).     If you're in the market to buy a chiropractic office then check out my top 8 things to ponder and investigate before making one of the biggest financial decisions of your life. (And get yourself a lawyer and an accountant if you don’t already have them).   1. Is this office currently making money or in distress?   Don’t be fooled by what the owner tells you.  Numbers don’t lie so you have to look at P&L statements for a couple of years, ex-penses, taxes, payroll and how much profit there actually is at the end of every month.    2. Create a separate company for yourself and the only way you should ever buy anything is through that entity.  You never want to buy the business but the assets of the business. Say What?    If the practice you are interested in happens to be an LLC, you don’t buy that LLC you buy all the stuff or the assets that the LLC owns.  Examples would be the building, company car, office furniture, patient lists, cash, accounts receivables or even the brand if you're buying a franchise. Completely taking on the LLC means if that entity is being sued, has a lien or anything else undesirable that will become your problem. The assets are every-thing else that makes the business run.    3. Are the employees coming too?   I always assumed the “easiest” way to buy a practice would be if your currently working in it. You know the front desk staff, the patients and the whole vibe of the place so when you go to take it over the transition to your leadership is relatively seamless for you, the patients and the current staff in place. If you're not working in the practice, are some of the key staff members going to stay once you take over? There is nothing like the feeling of a shiny new office and all the staff quits (that’s an ulcer starting moment for sure)   4. What’s the lease situation?   First of all, are they behind on it? When is the lease up? If the lease has two years or less on it does it makes sense to negotiate a new one or will the land-lord let you assume the lease without a price increase?   5. Accounts Receivables?   I’ve heard there is a growing movement towards having patients pur-chase treatment plans in advance.  Are you going to buy them at closing or are you going to let the current owner try and collect them at his own leisure (Oh heck no!)?    6. Any Prepaid liabilities?   I know some offices that sell large treatment packages in advanced to patients.  The patient pays for their care up front and then the service is rendered to them after they pay. It’s a good idea to know if they're any floating around, how many there are and what your responsibility is.    7. Indemnities…   ooh fancy lawyer words now. Google says it means a “security or protection against a loss or other financial burden.” Getting an indemnity from the seller means you are getting something like a guarantee, insurance, protection, etc. in case after closing someone comes back and tries to sue you over something that happened previously.  That way the seller will financial back and take responsibility for the lawsuit.  Don’t be surprised if the seller wants one from you too.   8. Last but not least…   do you really, really, really want to buy this particular place? Let’s say hypothetically 1-7 are home runs, everything financially makes sense, it would be a great deal, investment, you would make a bunch of money from it but when you think about this business it makes your ulcer bleed and skin crawl..should you still go through with buying it?   When my business partner and I were looking at possibly buying some other kickboxing studios some of them were almost too good to be true except for one thing the… location. You see, I already live in Ohio and the idea of buying a business that has even a shorter summer season and requires shoveling more snow was not exciting to me.    The first location we looked at was in Iowa.  I distinctly remember sitting straight up in bed the next morning and thinking “oh my god if I have to spend any more time here I’m going to fling myself off a bridge.” What’s wrong with Iowa you ask? Nothing for some, but for me it’s not a place I want to spend more than 24 hours in.  I felt the same way about Wisconsin and Arizona (I already lived in the desert, eh). But when there was a location not far from the beach in Florida, oh man did that get me excited!   I even volunteered to manage it from November to April! Those might be silly examples for you but you have your own “Iowa” and your own “Florida.” Owning/buying/starting a business is one of those life changing decisions sort of like getting married.  Yeah you can change your mind but it’s really tough to back out of. Owning a business is very much like being in love, you better be over the moon and giddy about it in the beginning because there will be days, weeks, months and maybe years where you think what the hell did I do?   … You're going to have inordinate amounts of stress sometimes so don’t let the location of the business add to it.     Kassandra Schultz DC 
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