I am a detail-oriented and adaptable healthcare professional transitioning into clinical research and operations, with over 10 years of experience in patient care, medical administration, and compliance. I am proficient in EMR documentation, SOP adherence, GCP/ICH standards, and interdisciplinary communication. Having earned a Doctor of Chiropractic degree with clinical honors, I am dedicated to protocol-driven care, study coordination, and data integrity in regulated research environments.
Collaborated in a high-volume clinical setting to support evidence-based musculoskeletal care aligned with research protocols. Conducted comprehensive patient evaluations using orthopedic and neurological testing consistent with GCP and ICH standards. Developed and monitored individualized care plans to track outcomes and ensure adherence to treatment protocols. Maintained EMR documentation with 100% compliance to data integrity and regulatory requirements. Communicated clinical findings with supervising doctors and interdisciplinary teams to enhance continuity of care and workflow efficiency.
Supported patient care and documentation in a multidisciplinary environment focused on evidence-based protocols. Evaluated musculoskeletal complaints and administered conservative treatments according to SOPs. Collaborated with providers to improve clinical workflow and patient tracking systems. Ensured accurate data entry and regulatory compliance through thorough documentation.
Led front- and back-office functions across multiple departments, improving efficiency and compliance. Supervised administrative workflows including triage, scheduling, and insurance verification. Streamlined billing processes and managed appeals, reducing claim denial rates. Implemented HIPAA-compliant SOPs, boosting documentation accuracy and patient privacy adherence. Trained new staff and improved operational consistency across departments.
Supported client engagement and data tracking to enhance studio performance. Managed CRM systems to monitor member activity and improve retention strategies. Boosted studio performance metrics by delivering personalized customer service. Helped increase client satisfaction and referrals through prompt follow-up and client education.