I am a reliable and adaptable professional with a diverse background in healthcare reception, customer service, administration, and public transport operations. I excel in managing busy environments, providing excellent customer support, and handling confidential information. My experience in front-facing roles has honed my communication, organization, and problem-solving skills. Recently, I expanded my professional experience into transport services as a Bus Driver, where I demonstrated responsibility, safety awareness, and public service delivery. I am a proactive team player with strong time management skills, seeking opportunities across customer service, administration, operations, or public-facing roles.
Safely transport passengers while following strict road safety regulations and company procedures. Provide excellent customer service to passengers from diverse backgrounds. Maintain punctual schedules and manage routes efficiently. Handle passenger queries and resolve issues professionally. Conduct vehicle safety checks and report maintenance concerns. Manage challenging situations calmly while prioritising public safety.
Managed appointment scheduling across chiropractic, physiotherapy, and gym services. Processed payments and handled billing enquiries. Supported patient intake and maintained medical records. Addressed patient concerns and ensured positive client experience. Maintained front-of-house operations including clinic presentation.
Coordinated appointments and ensured smooth patient flow. Supported onboarding of new patients and documentation processes. Assisted with billing and insurance claim processing. Managed confidential patient records in line with GDPR standards. Built strong relationships with clients and visitors.
Managed appointment bookings and reception duties. Communicated treatment plans to patients. Supported clinic marketing through social media content. Improved patient intake processes and clinic efficiency.